Refund and Returns Policy

Returns & Refunds

The Blue Ridge Bartram Trail Conservancy’s shop exists to support the trail, not to turn a profit on your closet. That’s why we want you to love what you order, and why our policies are built to be fair without leaving the trail on the hook for mistakes that aren’t ours.

Apparel (shirts, hats, and other printed goods)

Every apparel item is made just for you through our print partner, Printful, when you place your order. Because nothing is pre-made or held in stock, we can’t accept returns or exchanges for wrong size, wrong color, or a simple change of heart. Please check the size chart on each product page before you order. If you’re unsure, email us first and we’ll help you get it right.

If your item arrives damaged, misprinted, or defective, or if we sent you the wrong thing entirely, we’ll make it right. Just contact us within 30 days of delivery with your order number and a photo of the issue, and we’ll arrange a free reprint or refund. That one’s on us, not you.

Trail Maps

Trail map purchases are final once your order ships. Please double check your order before checking out. If your map arrives damaged or the wrong item shows up in the package, let us know within 30 days and we’ll replace it at no cost.

Lost in Transit

If your order hasn’t arrived by the estimated delivery date, reach out within 30 days of that date and we’ll track it down or send a replacement.

How to Start a Claim

Email: info@blueridgebartram.org with your order number, a brief description of the issue, and photos if applicable. We read every message and will get back to you quickly.

Every dollar spent in this shop helps maintain and protect the Bartram Trail. Thank you for being part of that.